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BBQ Grill Accessories
Warranty conditions
  • Products purchased through the X-BBQ system
  • Products still within the warranty period
Warranty covers defects Warranty covers all main grill body components:

  • Grill pan
  • Wheels
  • Grill body
  • Steel mesh
  • Grill frame

Other parts are not covered if damaged due to regular use

 Warranty covers manufacturer defects.

  • For defective products, support will be provided free of charge or at a fee, depending on the nature of the defect.
  • In cases where the product model is discontinued and parts are no longer available, X-BBQ will replace with equivalent parts to the original
Cases not eligible for warranty or warranty with fees
  • No warranty covers other parts that are damaged due to wear and tear from regular use.
  • Products damaged from improper use.
  • Products that are beyond the warranty period.
  • Products damaged by accidental events or natural disasters, such as cuts, tears, burns, explosions, rodent bites, etc.
  • Products that have been modified or altered from their original state without X-BBQ’s involvement
  • Products damaged due to wear, tears, cuts, or breaks from usage.
  • Products that are beyond the warranty period.
  • Products damaged by accidental events or natural disasters, such as cuts, tears, burns, or explosions.
Warranty process Step 1: Customers can bring the product directly, call 0945.684 519, or send information via email at info@x-bbq.com to request warranty service, either for at-home repair (with a travel fee) or by delivering the product to the company.

Step 2: X-BBQ receives the product and performs the warranty service.

Step 3: After completing the warranty service, X-BBQ will contact the customer to arrange a time and location for the return of the product. For at-home service, a travel fee will apply.
Warranty period 7-15 days, depending on the product.
For products not available in X-BBQ’s stock and requiring import from abroad, the warranty period will be specified for each product, with potential delays for shipping and processing.